Effective Date: August 27, 2026
Website: https://chiavettas.com/
Company: Chiavetta’s (“Chiavetta’s Catering”, Chiavetta’s BBQ”, “we,” “our,” or “us”)
Welcome to the Chiavetta’s BBQ website. By accessing or using https://chiavettas.com/ (the “Site”), purchasing our retail products, booking catering services, participating in our loyalty program, or coordinating a fundraiser, you agree to be bound by these Terms of Use (“Terms”).
By accessing or using any part of the Site, you confirm that you are at least 18 years old (or accessing the Site under the supervision of a parent or guardian) and legally capable of entering into binding contracts. If you do not agree to all of these Terms, you must not access or use the Site.
Program Description. Chiavetta’s may send text messages related to business communications, including responses to inquiries, order confirmations, delivery or pickup updates, appointment or service reminders, event notifications, follow-up communications, and account-related updates. Messages are non-promotional unless expressly identified otherwise.
Consent. By opting in, you authorize Chiavetta’s to send text messages to the mobile number you provide. Consent to receive text messages is not a condition of purchasing goods or services.
Message Frequency. Message frequency varies depending on your interactions with Chiavetta’s and the services you receive.
Message and Data Rates. Message and data rates may apply depending on your mobile carrier and service plan. Mobile carriers are not liable for delayed or undelivered messages.
Opt-Out. You may opt out at any time by replying “STOP” to any SMS/text messages you receive from us. After opting out, you may receive one final confirmation message. You will not receive additional text messages unless you opt in again.
Help and Support. For assistance, reply HELP, visit https://chiavettas.com/contact/, or call 716-549-1700.
Privacy. Our collection and use of personal information in connection with text messaging is governed by our Privacy Policy.
All content on this Site—including logos, product names, text, graphics, images, recipes, trademarked names (such as Chiavetta’s Marinade & Sauce), and website software—is the exclusive property of Chiavetta’s or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any Site content without prior written permission from Chiavetta’s.
Product Availability: All products sold online (including sauces, marinades, rub mixes, and apparel) are subject to availability. We reserve the right to limit quantities or discontinue items at any time.
Pricing & Errors: Prices are listed in U.S. Dollars (USD) and are subject to change without notice. In the event of an incorrect price listing or typographical error, we reserve the right to cancel or refuse any orders placed at the incorrect price.
Payment Processing: Payments are processed securely via third-party providers. By submitting payment information, you represent that you have legal authorization to use the payment method provided.
Quotes and Confirmations: Catering quotes provided through the Site are estimates until confirmed with a deposit or formal written agreement.
Cancellations & Adjustments: Cancellation fees, deposit refunds, and guest-count adjustment policies for full-service or drop-off catering are governed by the specific catering agreement provided at the time of booking.
If you create an account or join the Chiavetta’s loyalty program:
You are responsible for maintaining the confidentiality of your credentials and account activity.
Points, rewards, and promotional codes have no cash value, are non-transferable, and may be modified or revoked at our discretion.
We reserve the right to suspend or terminate accounts suspected of fraudulent activity or abuse of program terms.
While we take care in preparing our products and catering menus, our kitchens handle common allergens including gluten, soy, dairy, eggs, nuts, and sesame. Cross-contact may occur. If you or any of your guests have severe food allergies, please review product labels or consult with our staff directly before placing an order.
You agree not to:
Use the Site for any unlawful purpose or to solicit illegal activity.
Attempt to gain unauthorized access to our servers, user accounts, or connected networks.
Use automated software, bots, or scrapers to extract data from the Site without authorization.
Transmit viruses, malware, or malicious code that impairs Site functionality.
The Site and all products and services provided through it are offered on an “as-is” and “as-available” basis without warranties of any kind, express or implied. To the fullest extent permitted by law, Chiavetta’s BBQ shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the Site or services.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Erie County or Niagara County, New York.
We reserve the right to update or modify these Terms of Use at any time without prior notice. The updated version will be reflected by the “Effective Date” at the top of this page. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.
For questions regarding these Terms of Use, please contact us:
Phone (Brant): (716) 549-1700
Phone (Lockport): (716) 625-9503
Website: https://chiavettas.com/