Effective Date: August 27, 2026
Website: https://chiavettas.com/
Company: Chiavetta’s BBQ (“we,” “our,” or “us”)
Chiavetta’s respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place online orders, request catering services, join our loyalty program, or coordinate a community fundraiser.
Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.
We may collect information about you in several ways when you interact with our website:
Personal Information You Provide to Us:
Contact & Account Data: Name, email address, phone number, and shipping/billing address when you register an account, join our loyalty program, or contact us.
Specifics regarding SMS/text messaging: When you provide your mobile phone number and consent to receive text messages from Chiavetta’s Catering, we may use your number to send business-related communications, including responses to inquiries, order confirmations, delivery or pickup updates, appointment or service reminders, event notifications, follow-up communications, and account-related updates.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that assist us in delivering text messages and are required to protect that information.
Message frequency may vary depending on your interactions with us. Message and data rates may apply.
Transaction & Order Data: Details related to purchases made through our online shop (e.g., marinades, sauces, apparel, and merchandise), takeout orders, or catering bookings. Note: Payment card details are processed securely by third-party payment processors and are not stored on our servers.
Inquiry & Event Data: Information you submit when requesting full-service or drop-off catering, planning a wedding, or setting up a local community fundraiser.
Automatically Collected Information:
Usage & Device Data: When you browse our website, our servers automatically collect technical data such as your IP address, browser type, operating system, referring URLs, pages viewed, and access timestamps.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track site traffic, remember your preferences, and enhance your user experience (such as maintaining items in your shopping cart or tracking loyalty points). You can choose to disable or delete cookies through your browser settings, though it may impact certain features of the site.
We use the information we collect for various business purposes, including:
Processing, fulfilling, and delivering your online retail orders, takeout requests, and catering packages.
Managing your loyalty program status, point balances, and reward discounts.
Communicating with you about your orders, catering quotes, fundraiser coordination, or customer support inquiries.
Sending promotional updates, newsletters, or marketing communications about seasonal menus, pop-up events, and new products (you may opt out at any time).
Improving our website functionality, security, and overall customer experience.
Complying with legal obligations, resolving disputes, and enforcing our policies.
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following scenarios:
Service Providers: We partner with third-party vendors who assist us in running our business, such as payment gateways, web hosting platforms, email delivery services, and shipping or local delivery carriers (e.g., DoorDash or freight services).
Legal Compliance: We may disclose your data if required by law, subpoena, or government regulation, or to protect the safety, rights, or property of Chiavetta’s, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that corporate transition.
We implement reasonable administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, misuse, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Marketing Opt-Out: You can opt out of receiving promotional emails from us at any time by clicking the “unsubscribe” link included in our emails or by reaching out to us directly.
You may opt out of receiving SMS/text messages at any time by replying “STOP” to any text message you receive from us. You may also contact us and ask to be removed. For assistance, reply HELP or contact Chiavetta’s Catering through our website at https://chiavettas.com/contact/ or by calling 716-549-1700.
Cookie Management: Most browsers allow you to refuse or delete cookies. If you block cookies, some portions of our website or online shop may not function properly.
Account & Loyalty Data: You can review, update, or correct your account details and view your loyalty points by logging into your profile on chiavettas.com.
Our website is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently gathered data from a child under 13, we will take steps to delete it as quickly as possible.
We may update this Privacy Policy from time to time to reflect changes in our business practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to check back periodically.
If you have any questions, comments, or requests regarding this Privacy Policy, please feel free to reach out to us:
Phone (Brant): (716) 549-1700
Phone (Lockport): (716) 625-9503
Website: https://chiavettas.com/